Legal & Privacy


Company Information

Company Name: RP Support Limited
Business Address: 14 Bridgegate Business Park, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8XN
Telephone: +44 (0)1296 425665
Fax: +44 (0)1296 425665
Company Number: 6674645
VAT Number: GB 911 5976 15
Country of Origin: United Kingdom
Registered Office:

2nd floor, 1 Church Square, Leighton Buzzard, Bedfordshire, LU7 1AE

 

Privacy Policy

Last updated: May 16, 2018  – We reserve the right to update our Privacy and Cookie policy without due notice.

RP Support ltd (“us”, “we”, or “our”) operates the http://www.rps.ltd website.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our website.

We will not use or share your information with anyone except as described in this Privacy and Cookie Policy.

We use your Personal Information for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.rps.ltd

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us or download information about products and services.

What type of information is collected from you?
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address (“Personal Information”), IP address and information regarding what pages are accessed and when.  If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?
We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about tradeshows or promotions of our associated companies goods and services;
  • process a job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who is the personal data going to be shared with?
We may employ third party companies and individuals to facilitate our website, to provide the website on our behalf, to perform website -related services or to assist us in analyzing how our website is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.  Third parties may have access to your data through:

  • Cloud software programs (including, but not limited to: Office 365) in order to store and process your data.
  • 3D Printer and Materials Manufacturers (including, but not limited to: Markforged, HP, Materialise, DSM, Somos, ALM) if we think you have an interest in their products.
  • Analytics & Research Software (including, but not limited to: Google Analytics, MailChimp, Salesforce, Google Adwords).
  • Couriers (including, but not limited to: TNT, Fed Ex and UPS, Pallet to Ship, Flag Transport. Royal Mail) in order to fulfill your orders and requests.
  • Companies providing us with professional services, such as World Pay, web development or consultancy

These third party service providers have their own privacy policies addressing how they use such information.

How long is my data going to be held?
If you opt-in to marketing communications via email, phone or post we will hold your data indefinitely until you opt-out of all of these, after which we will delete your data unless one of the following also applies: If you make a purchase with us we will store your data for 6 years after the last sale for tax purposes. If you request a quote or a free sample we will hold your data for 12 months. 

Your rights
You have a right to request information on the data we have saved on you as well as, in certain circumstances, a right to the correction, blocking or deletion of your personal data. To exercise these rights as well as for any further information or explanations, please write an email to: data@rps.ltd.

Log Data
We may also collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not get the best experience from our website.

Behavioral Remarketing
RP Support Ltd uses remarketing services to advertise on third party websites to you after you visited our website. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our website.

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation


Service Providers
Compliance With Laws
We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction
If RP Support Ltd is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy. In the event of such a transfer of information, your rights under the Data Protection Act 1998 are not affected.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.

International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.

Links To Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
Our website does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Jurisdiction
This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Contact Us
If you have any questions about this Privacy Policy, please contact us.


Cookies Policy

Last updated: December 11, 2017 – We reserve the right to update our Privacy and Cookie policy without due notice.

RP Support Ltd (“us”, “we”, or “our”) uses cookies on the http://www.rps.ltd website.  By using the website, you consent to the use of cookies.

Our privacy and Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the website, your choices regarding cookies and further information about cookies.

What are cookies
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third-party to recognize you and make your next visit easier and the website more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How RP Support Ltd uses cookies
When you use and access the website, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • To enable certain functions of the website
  • To provide analytics
  • To store your preferences

We use both session and persistent cookies on the website and we use different types of cookies to run the website:

  • Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
  • Preferences cookies. We may use preferences cookies to remember information that changes the way the website behaves or looks, such as the “remember me” functionality of a registered user or a user’s language preference.
  • Analytics cookies. We may use analytics cookies to track information how the website is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the website to see how our users react to them.

Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website, deliver advertisements on and through the website, and so on.

What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:


RP Support Ltd.
14 Bridgegate Business Park Gatehouse Way
Aylesbury
Buckinghamshire
HP19 8XN
United Kingdom

+44 (0)1296 425665
+44 (0)1296 425665

support@rpsupport.co.uk

Registered In England & Wales
Company Number: 6674645
VAT Registration: GB 911 5976 15
D-U-N-S Number: 217885314

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